customer service

Burger King introduces AI headsets to monitor employee friendliness

by
Employees at a Burger King location wear AI headsets designed to monitor and enhance their friendliness during customer interactions.

The AI technology is designed to provide real-time feedback to employees, allowing them to adjust their approach based on customer responses. By analyzing vocal tone and facial expressions, the headsets aim to create a more personalized dining experience, which is increasingly important in the competitive fast-food market. This shift towards technological enhancement mirrors trends in … Read more

ScottishPower named worst energy supplier for customer service

by
A group of frustrated customers stands outside a ScottishPower office, holding signs that express their dissatisfaction with the company's customer service.

The report, published in October 2023, highlighted a range of issues faced by customers, including long wait times for support, unresolved complaints, and a lack of effective communication from the company. These shortcomings have led to a growing number of customer dissatisfaction, prompting calls for improved service standards within the energy sector, particularly to address … Read more