Qantas agrees to pay $74m over Covid-19 travel voucher refunds

A group of frustrated travelers stands outside a Qantas Airways office, holding signs demanding refunds for their unused travel vouchers amid ongoing scrutiny of the airline's customer service practices.

The lawsuit, initiated by a group of affected passengers, claimed that Qantas had failed to provide timely refunds for travel vouchers that had expired or were not usable due to ongoing travel restrictions. The settlement, announced on October 10, 2023, aims to compensate thousands of customers who were impacted by these policies. For more on … Read more